Status Management is important part of CRM (Customer Relationship Management).

In case of Support Requests following two features are shown :

  • How many times Support Request is reopened – Higher number will lead to checking quality control of process of Closing Support Requests.
  • Status Duration of each phase of Support Request will show response time for Support Requests.

Status Values of Support Requests :

How Many Times Support Request is reopened :

Status Duration of Support Requests in Days/Hours/Minutes

The latest document is maintained at CRMStatusAnalytics

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