Status Management is important part of CRM (Customer Relationship Management).
In case of Support Requests following two features are shown :
- How many times Support Request is reopened – Higher number will lead to checking quality control of process of Closing Support Requests.
- Status Duration of each phase of Support Request will show response time for Support Requests.
Status Values of Support Requests :
How Many Times Support Request is reopened :
Status Duration of Support Requests in Days/Hours/Minutes
The latest document is maintained at CRMStatusAnalytics
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